Privacy Policy | Mold Removal Carrollton

1. The short version

Most privacy policies start with a long list of things a website collects from you. This one starts by telling you what this site does not do.

There is no quote form here. No contact form. No newsletter signup. No email capture. No file or photo upload. No accounts, no logins, no passwords. No payments. You cannot hand us information through this website, because there is nowhere to put it.

The site does one thing: it shows you a phone number and asks you to call it. That call is the only way to reach a mold company through this site. We also keep an email address for privacy questions and requests — it is in section 13, and it is a real channel, not a form.

So the privacy question here is not "what does the form collect." It is "what happens around a phone call." The answer, in order:

Before you call, a call-tracking service called CallRail loads on every page you view. It sets cookies and sees your IP address, where you came from, and which pages you look at.
CallRail swaps the phone number shown on the page for a tracking number that rings through to the same place.
When you call that number, your phone number, the time, and the length of the call are logged. Where call recording is switched on for our account, the call is also recorded.
The call is then forwarded to an independent local mold company — in some cases through a pay-per-call network, a third-party company that routes calls to buyers.
You talk to that company and hire them directly. We are not part of that conversation or that contract.
We are paid per call, either by the company that takes it or by the network that buys it. Homeowners never pay us.

2. Who we are, and what this policy covers

Mold Removal Carrollton ("we," "us," "our") runs this website as a referral service for homeowners in Carrollton, Texas and nearby communities including Farmers Branch, Addison, Coppell, Lewisville, and The Colony.

We are not a mold contractor. We do not inspect, test, or remediate anything. We connect you with independent local companies that do, and they contact and contract with you directly.

This policy covers information handled through this website, through calls placed to the number shown on it, and through email you send to the address in section 13. It does not cover what an independent contractor, or a pay-per-call network, does with your information once your call reaches them. Those are separate businesses with their own privacy practices, which we do not control and cannot speak for.

Your use of this site and of the referral service is also governed by our Terms of Service, which set out the governing law and the limits on our responsibility for the independent companies that take your call. Please read that page alongside this one.

We are based in Texas and this policy is written for Texas law.

3. CallRail: what loads before you ever call

This is the part most people do not expect, so we are putting it early.

CallRail is our call-tracking provider. Its script loads on every page of this site, every time you view one — before you have called anyone, and whether or not you ever do. It is the only thing on this site that sets cookies.

Here is what CallRail does while you are simply reading:

It sets cookies in your browser. You can see them yourself; they are named calltrk_referrer and calltrk_landing. They remember where you arrived from and which page you landed on.
It receives your IP address, the page you landed on, the website or advertisement that referred you, and the pages you go on to view.
It swaps the phone number displayed on the page for a tracking number. That tracking number forwards to the same destination as the number we publish, so nothing about your call changes — but it lets CallRail tie your call back to the ad, search, or link that brought you here.

3a. Why it works this way, and how to switch it off

The point of all this is marketing attribution: knowing which advertising actually produces phone calls. It is not used to build an advertising profile of you, and we do not combine it with data purchased from anyone else.

CallRail publishes its own privacy policy on its website, and we encourage you to read it, because CallRail holds this data on its systems.

If your browser sends a Global Privacy Control signal, we treat it as an opt-out and do not load the call-tracking script on that visit. You will see and dial our published number instead of a tracking number. See section 11 for what that signal can and cannot do once you actually pick up the phone.

You can also block CallRail's cookies or its script yourself, with your browser settings or a content-blocking extension. The site still works and the phone number still connects.

4. What is collected when you call

When you dial the number on this site, the call goes through CallRail before it reaches a person.

What gets collected at that moment:

Your phone number, transmitted by the phone network as caller ID.
The date and time of the call, and how long it lasted.
Whether the call was answered, missed, or went to voicemail, and any voicemail you leave.
Where CallRail's browsing data can be matched to your call, the marketing source that brought you to the site.
Where call recording is switched on for our account, an audio recording of the call — and whatever you say during it, including your name, your address, and the description of your mold problem.

4a. Call recording, and health information

Treat every call to the number on this site as though it is being recorded, because it may be.

Where recording is switched on for our account, you may hear an announcement at the start of the call, and continuing the call is how you agree to be recorded. Whether that announcement plays is a setting on the account, so do not rely on its absence to mean the call is not being recorded. If you want to know whether recording is currently switched on, ask us at the email address or phone number in section 13 and we will tell you. We will not promise that whoever answers a forwarded call will answer that question, because they work for an independent company, not for us.

If you do not want to be recorded, hang up. You can look up a licensed local mold company yourself and dial them directly, and nothing on this site is required to do that.

One thing worth saying plainly, because mold calls are not like other calls. We never ask for health information. But people describing a mold problem often volunteer it — a child's asthma, a cough that will not clear, a doctor who suggested testing the house. Anything you say on a recorded call is captured in the recording, forwarded with the call, and kept with the rest of the call record. If you would rather that did not happen, describe the property and the damage and leave the medical detail out.

Recordings, where they are made, exist so the call can be checked for quality and so we can confirm a call actually happened when we bill for it. They are not used for advertising.

5. Where your call goes: forwarding, the pay-per-call network, and who may call you back

Your call does not stop with us. That is the service.

After CallRail connects it, the call is forwarded on to an independent local mold company. In some cases that forwarding happens through a pay-per-call network — a third-party intermediary whose business is routing phone calls to companies that buy them, and paying the publisher of the website for each qualified call.

We verify licensing when we set up a routing destination, but we do not choose which company answers a given call, and we do not guarantee any company's license status, availability, or response time. You can and should check any Texas mold licence yourself with the Texas Department of Licensing and Regulation before you hire anyone.

Where a network is in the path, that network also receives the call data: your phone number, the time, the duration, and, where recording is enabled on our account, the recording. It has its own privacy policy and its own retention practices, and we do not control either.

The company that finally answers gets your phone number and everything you tell them on the call. From that point they are handling your information under their own privacy policy, not this one.

The call is one continuous call from start to finish. There is no separate, private leg after the contractor picks up — where recording is enabled, it covers the whole call, including the part after they answer.

Both the network and the answering company may also record the call independently, on their own systems, under their own settings. We do not control that and cannot switch it off, and deleting our copy does not delete theirs.

Afterwards, the number you called from may be used to call or text you back — by us, by the network where one is in the path, and by the company that received the call. Missed calls and dropped calls may be returned. Our do-not-contact list (section 10) stops contact from us. It does not stop them; you have to ask them directly.

Two consequences worth being blunt about:

We cannot un-send a call. Once it has connected, that company has your number. We can stop everything on our side, but you would need to ask that company directly to remove you from their records.
We do not control which company answers a forwarded call. Routing, availability, and who picks up can change from call to call, and we cannot guarantee that anyone answers at all.

6. Everything else on the site, and what it sees

Apart from CallRail, this site is deliberately plain. Here is the complete list of what else is involved in delivering a page to you:

Our web host. The company that serves this site keeps standard server logs — your IP address, the page requested, your browser and device type, and the time. Those logs exist to deliver pages, keep the site running, and block abuse. They are kept under the host's own retention schedule rather than ours, and we do not use them to identify individual visitors.
Fonts. Our typeface is hosted on our own server. No request goes to Google Fonts or any other font provider, so no font company sees your visit.
Analytics. This site is built to support Google Analytics, but it is not switched on. No measurement ID is configured, so no analytics data is being collected today. If we ever enable it, Google Analytics would collect standard usage data such as pages viewed, approximate location, and device and browser type, and would set its own cookies. We will update this policy before that happens.
Advertising pixels. There are none. No Meta pixel, no remarketing tags, no conversion pixels of any kind.
Browser storage. This site uses no localStorage and no sessionStorage. CallRail's cookies, named above, are the only things stored in your browser.
Video. There are no videos on the site today, so no video provider sees your visit. We will update this line before any video goes live.
Maps. There is no embedded map on the site today. The areas we serve are shown as plain text and images, so no mapping provider sees your visit. We will update this line before any map embed goes live.
Outbound links. This site links out to our social media profiles, and may link to reference sources such as government or industry pages. Those are ordinary links, not tracking pixels — nothing is loaded from those sites until you click. Once you click through, you are on someone else's website, subject to their privacy policy and not this one. We are not responsible for their content or their data practices.

7. Why we use this information, how we get paid, and how to opt out of that

We use the information described above for a short list of purposes: to route your call to an independent local company that works on mold problems in your area, to work out which advertising produces calls so we know where to spend, to confirm that a call happened and for how long so we can be paid correctly, to honor do-not-contact requests, to resolve disputes about a call, to comply with the law, and to prevent fraud and abuse.

That is the list. We do not use any of it to build an advertising profile of you, we do not use it for targeted advertising or automated profiling, and we do not buy data about you from anyone.

Now the money, because it explains everything above. Homeowners never pay us — you are never charged to use this service. We are paid per call, either directly by the mold companies that receive the calls, or by a pay-per-call network that buys the call from us and resells it to a company. That is why the number is a tracking number, why the call is logged, and why it is routed the way it is.

We do not sell your information to data brokers, advertisers, or list resellers. But we should say plainly that we are paid when a call carrying your phone number is passed to another business, and some privacy laws define "sale" of personal data broadly enough to cover exactly that arrangement. We would rather describe it accurately than argue about the label.

So here is a real way to opt out of it, not just advice to go away. Call or email us using the details in section 13 and say you do not want the record of your call sold, passed to a pay-per-call network, or passed to anyone else. We will not sell or pass on that call record, we will delete it, and we will ask CallRail to delete their copy. On the browsing side, a Global Privacy Control signal from your browser stops the tracking script loading in the first place (section 3a).

What that cannot do is reach backwards. If your call already connected, it already reached the company that answered — that is what a forwarded call is. Opting out stops anything further on our side; it cannot pull the call back.

8. How long this information is kept

We keep call records for up to 24 months from your last contact with us, and then delete them. That covers your phone number, the date, time and duration of the call, the marketing source, any voicemail you left, any recording that was made, and any email correspondence you sent us. Deletion includes asking CallRail to remove the stored record, the voicemail, and the recording — not just clearing our own copy.

CallRail's browsing-side data (the cookies in your browser and the visit information tied to them) expires on CallRail's own schedule. You can clear the cookies yourself at any time from your browser settings.

Server logs kept by our web host are held under that host's retention schedule.

We may keep a record longer where the law requires it, or where there is an unresolved dispute or complaint about a specific call.

Two things we cannot promise for you. The pay-per-call network, where one is in the path, keeps its own record of the call and possibly its own recording, under its own policy. So does the company that answered. Deleting our record does not delete theirs. If that matters to you, ask them directly.

You can ask us to delete our records sooner. Contact us using the details in section 13 and we will delete what we hold and ask CallRail to do the same.

9. How this information is protected

This site is served over an encrypted HTTPS connection. Access to call records and recordings is limited to the people who need it to run the referral service.

We also keep our exposure deliberately small. There is no customer database with logins to break into, no stored payment details, no uploaded documents, and no form archive — because the site collects none of that in the first place. The call data sits with CallRail on our account, under their security controls, which they describe in their own documentation.

If we learn of a breach affecting your personal information, we will notify affected individuals as required by Texas law, using the phone number or email address we hold for them, and we will notify the Texas Attorney General and any other authority where the law requires it.

No system is perfectly secure and we cannot promise absolute security. And be clear about what a recorded call means: the forwarded call is one call from start to finish, so if recording is on, it covers everything you say, including after the contractor picks up. There is no unrecorded second leg to wait for. If there is something you would not want stored or recorded, end the call and dial a local mold company directly on their own published number.

10. Your privacy rights, and how to use them

Texas has a consumer privacy law, the Texas Data Privacy and Security Act, and other states have their own. Depending on where you live, and on whether the law applies to a business our size, you may have the right to ask us what personal information we hold about you, to get a copy of it, to correct it if it is wrong, and to have it deleted. You may also have the right to opt out of having your information used for targeted advertising or for automated profiling — we do neither — and to opt out of having it sold. On that last point, section 7 explains how being paid per call works and gives you a way to opt out of it.

We will honor these requests. Here is how to make one:

Contact us using the details in section 13 and tell us what you want done. Say the phone number you called from, so we can find the record — it is the only thing that identifies a call.
An authorized agent may make a request for you if they give us reasonable proof that you authorized it.
We will take reasonable steps to confirm you are the person the information belongs to, usually by calling you back on the number in the record. Caller ID can be faked, and a recording can contain someone's name, address and health details, so we will not hand one over or destroy one on an unverified request. If we cannot reasonably verify a request, we will tell you and may decline it, as the law permits.
We will respond within 45 days. If we genuinely need more time, we will tell you within that window and take up to 45 days more.
If we deny a request, we will explain why and how to appeal. You can appeal by contacting us the same way and saying you are appealing, and we will respond in writing within 60 days.
If you are still dissatisfied, you may submit a complaint to the Texas Attorney General's office.
To be added to our do-not-contact list, just ask. We will add you and stop contacting you within 10 business days, usually much sooner, across phone, text, and email together — not only the channel you used to ask. This stops us. It does not stop a company you were already connected to: that call already reached them, and you need to tell them directly to remove you from their list.
You will never be charged for making a request, and we will not treat you worse for making one. Two honest limits. If you ask us to delete the record of your call, we lose the record that lets us look up what happened on it. And if you opt out of your call being passed on, there is no referral left to make — passing the call on is the service — so the practical answer is to find a local company and call them directly.

10a. The categories, in one place

The law expects a privacy notice to state this in categories rather than only in a story, so here it is in one block. Everything below is described in more detail in sections 3 to 5.

Categories of personal data we process: identifiers (the phone number you call from, and your IP address); internet or network activity (the pages you view on this site, the site or advertisement that referred you, and the CallRail cookies described in section 3); audio recordings of calls, where recording is enabled on our account, including voicemail; and any information you volunteer during a call or in an email to us, which can include your name, your property address, a description of the problem, and sometimes health information you choose to share.

Categories of personal data shared with third parties: all of the above that relates to your call — your phone number, the time and duration, the marketing source, any voicemail, and any recording — is passed to whoever takes the call.

Categories of third parties we share it with: our call-tracking provider (CallRail); a pay-per-call network, where one is in the routing path; the independent mold companies that receive forwarded calls; and our web host, which keeps standard server logs. We do not share it with data brokers, advertisers, or list resellers.

We do not process personal data for targeted advertising or for profiling that produces legal or similarly significant effects. Section 7 describes the one arrangement — being paid per call — that some laws may treat as a sale, and how to opt out of it.

11. You cannot call anonymously, and what you can do about it

We would rather be honest than reassuring here. A phone call is not anonymous. The moment you dial, the phone network transmits your number to the receiving end. That happens before anyone answers, and it is not something this site controls or could switch off.

So there is no way to use this service without the call-tracking provider, and then the receiving company, seeing the number you called from.

A Global Privacy Control signal from your browser stops the call-tracking script from loading on your visit, which is the browsing-side tracking described in section 3. It cannot do anything about caller ID once you dial, because caller ID is the phone network, not the website.

What you can actually do:

Withhold your caller ID before dialing — on most phones in the United States, by dialing *67 before the number. Be aware of the trade-off: the company cannot call you back if the call drops, and some businesses do not answer blocked numbers at all.
Call from a number you do not mind sharing.
Turn on Global Privacy Control, or block CallRail's script or cookies, if you want to browse without the visit being tracked. Then dial our published number.
Skip us entirely. Look up a licensed local mold company yourself and call them directly. Nothing about this site is required to find help, and we would rather say that than pretend otherwise.

12. Children's privacy

This site is meant for adults who make decisions about a property — homeowners, property owners, landlords, and property managers. It is not directed at children, and we do not knowingly collect information from anyone under 13.

If you believe a child has called the number on this site, contact us using the details in section 13. We will delete our record and ask CallRail to delete theirs, including any recording or voicemail. We will also ask the pay-per-call network, where one was in the path, and the company that received the call to delete their copies — but we cannot compel them, and their records are outside our control.

13. Changes to this policy, and how to reach us

We may update this policy as the site changes — for example, if we turn on analytics, add a map or a video, change call-tracking providers, or change whether calls are recorded. When we do, we will change the "Last updated" date shown at the top of this page and describe what changed. If a change is significant, such as a new category of company receiving your call, we will make that clear rather than quietly editing a line.

A change applies going forward only. If we ever want to use information in a way that is materially different from this policy, we will apply that new use only to calls we receive after the change — not to the call records we already hold. That way we do not have to phone you to ask permission, which would mean cold-calling people who asked us to stop calling.

Questions about this policy, requests to access, correct, or delete your information, opt-out requests, appeals, and requests to be added to our do-not-contact list can all go to our email address, {SITE.contact.email}, or our phone number, {SITE.contact.phone}, which is shown on every page of this site. A person reads those messages. Tell us what you need and we will take care of it.