Privacy Policy

1. Who we are and what this policy covers

Mold Removal Carrollton ("we," "us," "our") runs this website as a free referral service for homeowners in Carrollton, Texas and nearby communities including Farmers Branch, Addison, Coppell, Lewisville, and The Colony.

We are not a mold contractor. We do not inspect, test, or remediate anything. What we do is take your request and connect you with independent local mold companies that we have screened for current licensing and insurance. Those companies then contact you directly.

This policy covers information we collect through this website. It does not cover what an independent contractor does with your information after we connect you — that is governed by their own privacy practices, which we do not control.

2. First, the important part: we pass your details to independent contractors

When you submit a request through our quote form, we pass the information you gave us to independent mold companies that serve your area. Those companies then contact you directly to discuss your situation and give you a quote.

This is not an incidental use of your information. It is the entire service. If you are not comfortable with a local mold company receiving your name, phone number, and a short description of your problem, please do not submit the form — call the contractor of your choice directly instead.

A few things worth knowing before you submit:

• We send a request to no more than 3 companies. That means you may hear from more than one, but not from an unlimited list.
• You can ask us at any time which companies received your request and when, and we will tell you. Just contact us using the details in section 14.
• Those companies are separate businesses. They are not our employees or agents, and we do not supervise, direct, or stand behind their work.
• Once your information reaches a contractor, they handle it under their own privacy policy and their own practices. Ask them directly if you want to know how they use or store it.
• We cannot un-send a referral. If you change your mind after we have passed your request along, tell us and we will stop everything on our side, but you will need to ask that contractor directly to remove your details from their records.

3. Your consent to be contacted, and how to stop it

When you submit the quote form, you agree that we and the mold companies we match you with may contact you about your request at the phone number and email address you gave us, including a wireless number. Those calls and text messages may be placed using automated dialing technology or a prerecorded or artificial voice. Message and data rates may apply, and message frequency varies. Consenting to this is not a condition of buying anything from us or from anyone we refer you to.

The consent you give us covers contact about this request. We do not authorize the companies we refer you to to use your information for unrelated marketing, and if you tell us one has, we will pass the complaint along and stop referring to them. But each company is a separate business that sets its own practices, so you may also need to opt out with them directly.

You can stop the contact at any time, and here is how:

• Tell the caller directly to take you off their list. That works, and it is usually fastest.
• Reply STOP to a text message to stop texts from that sender.
• Use the unsubscribe link in a marketing email.
• Contact us using the details in section 14 and ask us to stop. We keep an internal do-not-contact list. A request to stop applies across phone, text, and email together — not just the channel you used to ask — and we will add you to that list and stop sending your information to any further contractor within 10 business days, usually much sooner.
• Remember that each contractor is a separate business. Asking us to stop stops us and stops any further referrals, but a company that already has your number may need to be told directly.

4. What information we collect

We collect very little, and most of it is what you type into a single form.

Everything we hold about you falls into four buckets:

• What you type into the quote form. The service you are interested in (chosen from a dropdown), your name (required), your phone number (required), and — all optional — your email address, your address or city, and a short description of your mold problem. That is the entire form.
• What you tell us directly. If you call or email us, we also have whatever you choose to say in that call or message.
• What our hosting provider logs. Like every website, this one is served by a hosting company that keeps standard server logs: your IP address, your browser and device type, the page you requested, the page that referred you, and the time. Those logs exist to deliver pages, keep the site running, and block abuse. We do not use them to identify or track individual visitors, and the host keeps them under its own retention schedule rather than ours.
• What our form processor records. Basin, the service that receives our form, may log technical details about a submission such as the IP address it came from, as part of its spam filtering.

5. What we do not collect, and what not to send us

We want to be just as clear about what we never ask for.

There are no user accounts on this site, no logins, and no passwords. We take no payment information of any kind — no card numbers, no bank details — because homeowners never pay us. We do not ask for your Social Security number, driver's license, or any government ID. There is no file or photo upload.

Please do not send us sensitive information such as medical records or financial account details. We have no use for it and no place to put it. If you do include health or other sensitive details in the description box, they are stored and passed to the matched contractors along with the rest of your request, exactly like any other text you type. We do not treat that field differently, which is precisely why we ask you to leave sensitive details out. If your health situation matters, describe it to the contractor directly once they contact you.

6. Why we use your information

We use what you give us for a short list of things and nothing else.

We use it to match your request to contractors who serve your area and handle your type of job, to pass your request to them, to reply to you if you have asked us a question, and to keep basic records of the requests we have handled so we can bill contractors, honor do-not-contact requests, and resolve disputes about whether a referral was sent. We also use it to comply with the law and to fight spam and abusive form submissions.

We do not use your information to build an advertising profile of you, and we do not combine it with data bought from anyone else.

7. Who else receives your information, and how we get paid

Besides the contractors described in section 2, your submission goes to Basin (usebasin.com), the third-party service that processes our web form. Basin receives and stores every submission on our instructions and notifies us that it came in. It acts as our service provider, and it publishes its own privacy policy on its website, which we encourage you to read.

We may also disclose information if the law requires it — a valid subpoena, court order, or similar legal process — or if we genuinely need to in order to protect someone's safety or our legal rights. That is rare and we would not do it casually.

Here is how the money works, because it explains the sharing. Homeowners never pay us. The contractors pay us when we send them a request, and that is what makes the site free for you. We do not sell your information to data brokers, advertisers, or list resellers, and we never use it for advertising. We do hand it to contractors, and they pay us for that. Some privacy laws define "sale" broadly enough to cover that arrangement, so we would rather describe it plainly than argue about the label.

8. Cookies, analytics, and what third parties can see

This website sets no cookies of its own. It does not use localStorage or sessionStorage. There are no advertising pixels, no Meta pixel, and no remarketing tags anywhere on this site.

That does not mean nobody sees anything. Here is the full list of who observes what:

• Our web host. As described in section 4, the company that serves this site keeps standard server logs — IP address, page requested, browser, and time — for delivery, reliability, and abuse prevention. On an ordinary visit, this is the only party that sees anything.
• Fonts. We host our typeface on our own server. No request goes to Google Fonts or any other font provider, so no font provider sees your visit.
• Analytics. This site is built to support Google Analytics, but it is not switched on — no measurement ID is configured, so no analytics data is being collected today. If we turn it on, Google Analytics would collect standard usage data such as pages viewed, approximate location, and device and browser type, and would set its own cookies. We will update this policy if and when that happens.
• Basin. Basin sees a page visit only when you actually submit the form. Nothing loads from Basin while you are just reading.
• Video. There are no videos on the site today. If we add a YouTube video, the still preview image would be loaded from YouTube's servers, so Google would see your IP address as part of delivering that image, and the player itself is click-to-play, so no YouTube cookie is set unless you press play. We will update this line before any video goes live.

9. How long we keep your information

We keep the substance of your request — your contact details and what you told us about your problem — for up to 24 months from your last contact with us, then delete it. That deletion includes asking Basin to remove the stored submission, not just clearing our own copy.

We keep a smaller consent record for longer: the date and time you submitted, the IP address it came from, the version of the form and the exact consent wording shown to you, and which companies received your request. We keep that for 5 years, because it is the record that lets us prove what you agreed to and lets us honor a do-not-contact request years later. It is used for legal defense and recordkeeping only, never for marketing.

Some records may be kept longer where the law requires it, or where we need them for an unresolved dispute.

Each contractor sets its own retention period for the copy it receives — we do not control that, and deleting our record does not delete theirs. You can ask us to delete our information sooner at any time; contact us using the details in section 14 and we will delete what we hold and ask Basin to do the same.

10. How we protect your information, and what happens if something goes wrong

This site is served over an encrypted HTTPS connection, and your form submission travels encrypted to Basin. Access to submitted requests is limited to the people who need it to run the referral service.

We also keep our own exposure small on purpose. We do not run a customer database with logins to break into, we hold no payment details, and we ask for the minimum information a contractor needs to call you back.

If we learn of a breach affecting your personal information, we will notify you and any authority we are required to notify, as promptly as the law requires and without unreasonable delay.

That said, no website or method of transmission is perfectly secure, and we cannot promise absolute security. If you have information you would not want disclosed, share it with the contractor directly rather than through our form.

11. Your privacy choices and your rights

The clearest control you have is the simplest one: what you type into the form is what gets shared. The email, street address, and description fields are all optional. The practical way to opt out of the sharing this site is built around is not to submit the form. If you have already submitted it, contact us and we will stop passing your information to any further contractor.

Texas has a consumer privacy law, the Texas Data Privacy and Security Act, and other states have their own. Depending on where you live and whether the law applies to a business our size, you may have the right to ask us what personal information we hold about you, get a copy of it, correct it if it is wrong, or have it deleted. You may also have the right to opt out of having your information used for targeted advertising or automated profiling — we do neither — and to opt out of having it sold. On that last point, read section 7: contractors pay us for the introductions we send them, and some legal definitions of "sale" are broad enough to reach that arrangement. You can tell us to stop sharing at any time.

We do not currently detect or respond to browser-based opt-out preference signals such as Global Privacy Control. This site sets no cookies and does nothing with your data until you choose to submit the form, so a browser signal has nothing to act on here. If that changes, we will say so in this policy.

We will honor these requests whether or not a statute technically requires us to. To make one, contact us using the details in section 14 and tell us what you want done. An authorized agent may make a request for you if they give us reasonable proof that you authorized it. We may need to ask a question or two to confirm you are the person the information belongs to. We will respond within 45 days, and if we genuinely need more time we will tell you within that window and take up to 45 days more. If we deny a request, we will explain why and how to appeal; you can appeal by contacting us the same way and saying you are appealing, and we will respond in writing within 60 days. If you are still dissatisfied, you may submit a complaint to the Texas Attorney General's office.

You will never be charged, denied service, or treated differently for exercising any of these rights. The one practical consequence is unavoidable: if you ask us to delete your request or stop contacting you, we cannot complete a referral you already asked for, and you would need to submit a new request to start over.

12. Children's privacy

This site is meant for adult homeowners, property owners, landlords, and property managers. It is not directed at children, and we do not knowingly collect information from anyone under 13.

If you believe a child has submitted information to us, contact us and we will delete it.

13. Links to other websites

Our site may link out to other websites — our social media profiles, and reference sources such as the EPA or the Texas Department of Licensing and Regulation. Those are ordinary links, not tracking pixels; nothing is loaded from them until you click.

Once you click through, you are on someone else's website, subject to their privacy policy and not this one. We are not responsible for their content or their data practices, and we would encourage you to read the policy of any site where you are about to hand over personal information.

14. Changes to this policy, and how to reach us

We may update this policy as the site changes — for example, if we turn on analytics or start using a different form provider. When we do, we will change the "Last updated" date at the top of this page. If a change is significant, such as a new category of company receiving your information, we will make that clear rather than quietly editing a line.

A change applies going forward. If we ever want to use or share information we already collected in a way that is materially different from the policy in effect when you gave it to us, we will contact you first using the details you provided, and we will not make that change to your information without your agreement.

Questions about this policy, requests to access, correct, or delete your information, appeals, and requests to stop being contacted can all go to our email address or our phone number, both shown below and on every page of this site. A person reads those messages. Tell us what you need and we will take care of it.