Terms of Service | Mold Removal Carrollton

1. Agreement to These Terms

These Terms of Service ("Terms") are an agreement between you and Mold Removal Carrollton ("we," "us," or "our"), a Texas-based referral and marketing business. They cover your use of this website and the referral service we offer through it.

By browsing this site, or by calling the phone number shown on it, you agree to these Terms. If you do not agree, please do not use the site and do not call. A link to these Terms is in the footer of every page, so you can read them before you call.

You must be at least 18 years old and legally able to enter into a contract to use this service. If you call about a property, you must be the owner or someone authorized to arrange work on it. This service is not directed at anyone under 18. Calls are forwarded automatically, so we have no practical way to check anyone's age — if you are under 18, do not call.

Our Privacy Policy explains what happens to your information: the call is tracked from the moment the page loads, it may be recorded, and it is forwarded to a third party. That is central to how this service works. The Privacy Policy is part of these Terms, so please read it before you call.

2. What This Service Is, and What It Is Not

We are an introduction service. That is the whole of what we do. You call one number, and that call is routed into a network of independent mold companies that take calls from this area, so you can talk to one of them directly.

The companies your call reaches are separate, independent businesses. They are not our employees, agents, partners, franchisees, or subcontractors, and we are not theirs. Nothing on this site should be read as us holding a company out as ours, or as us speaking on their behalf.

We are not a mold remediation contractor, a mold assessment company, a licensed assessor, or a general contractor. To be specific, we do not do any of the following:

Inspect, test, sample, or assess any property
Write remediation protocols or clearance criteria
Perform, manage, schedule, or supervise remediation, demolition, drying, plumbing, roofing, or rebuild work
Employ, direct, or control any contractor or their crew
Set, negotiate, approve, or collect any contractor's prices
Handle insurance claims, or decide what an insurer will cover

3. There Is No Form on This Site — But You Are Still Tracked

This site has no form of any kind. There is no quote form, no contact form, no newsletter signup, no email capture, no file upload, no account, no login, and no payment page. We do not ask you to type anything, and nothing you do on this site is submitted to us.

That does not mean nothing is recorded. Our call-tracking provider's script runs on every page you view, before you call anything. It sets cookies and receives your IP address, the page you landed on, where you came from, and the pages you view, so that calls can be attributed to a marketing source. Section 4 and our Privacy Policy explain exactly what it collects. We would rather you knew that up front than find it in a cookie banner.

Every way of reaching us is a telephone link that dials one number. Calling is the only way to be connected to a local company. If you want an introduction, you have to pick up the phone.

Please do not send us personal details, photographs, insurance documents, or property information by any other route expecting a referral — we will not act on them, and they will not reach a company. Email is fine for a question about these Terms, a complaint, or a request to stop being contacted; it is just not a way to get connected to a contractor. And if you ever see a form elsewhere that claims to belong to us, it is not ours, and anything you enter into it does not reach us.

4. What Happens When You Call

We want you to know exactly how a call is handled before you make one, because it involves more than just us.

The number shown on this site may be replaced, as the page loads, with a tracking number supplied by our call-tracking provider, CallRail. Either number reaches the same place. If your browser blocks scripts, or you dial before the page finishes loading, you will reach that destination directly instead.

When you call, CallRail connects the call and logs your phone number, the time, and how long the call lasts. Calls may be recorded — section 5 explains what that means and what you can do about it.

Your call is then forwarded to an independent licensed local mold company. In some cases it is routed through a pay-per-call network — a third-party intermediary that connects calls to companies that buy them. Where a network is used, that network also receives the call data. From there you speak directly with the company and deal with them directly.

Here is how the money works, because it explains the routing. You never pay us anything. Homeowners are never charged for a referral and are never obligated to hire anyone. We are paid per call, either directly by the companies that receive calls or by a pay-per-call network that buys the call. That is how this site is funded, and we would rather tell you plainly than leave you to guess. It does not change your right to get other quotes, to hire someone else entirely, or to hire nobody at all.

In short, one call passes through the following hands:

Us, as the publisher of this site and the owner of the advertised number
CallRail, which swaps the displayed number, connects the call, and logs it (and may record it)
A pay-per-call network, where one is used to route the call to a buyer
The independent licensed mold company that answers and speaks with you

5. Your Phone Number, Call Recording, and Being Contacted Again

You cannot call us anonymously. Your phone number is transmitted the moment the call connects, before you say anything, and it reaches CallRail, any routing network used, and the company that answers. On most US carriers you can withhold caller ID by dialing *67 first, but the tracking system may still log the call, and the company you reach may then be unable to call you back.

Calls may be recorded. If recording is switched on, it starts the moment the call connects. We are not on the call, so we cannot turn it off once you are on the line, and telling the person who answers does not stop it. The company that answers may also record separately under its own policy. Any recording is held by CallRail, and by any routing network, under their own retention settings, which we do not control. If you do not want any part of a call recorded, do not call — email us instead using the address on this site.

The company that answers may call, text, or email you back about the inquiry you made. That is the point of the introduction. We do not run a marketing list, we do not sell your number as a standalone lead, and we do not pass it to companies other than as part of routing the call you placed. Where a pay-per-call network routes your call, that network receives your number and handles it under its own policy, which we do not control and cannot undo.

We never call you — we only publish a number for you to call — so there is nothing on our side to switch off. If a company is contacting you and you want it to stop, tell that company directly to put you on its do-not-call list. If you also want your number blocked from being routed again through this site, contact us using the details on this page and we will add it to our call-tracking block list within 10 business days, and normally much sooner. We cannot claw your number back from a company or a network that already has it, so tell them as well.

6. No Contract for Mold Work Is Formed With Us

This is the most important term on this page. Calling us, or using this site, does not create a contract with us for any mold inspection, testing, assessment, remediation, or repair work. We do not offer to perform that work, and we could not accept such a job if you asked. Nothing said on a call to this number binds us to do any work, at any price, on any schedule.

Any agreement for actual work is between you and the independent company you choose to hire. We are not a party to it. We do not sign it, we are not named in it, we take no benefit under it, and we take on none of its obligations. Read it yourself, and get advice on it if the job is large.

Because we are not a party to that agreement, we do not perform, supervise, direct, inspect, warrant, guarantee, insure, or accept responsibility for any company's work, workmanship, timeliness, conduct, licensing status, insurance status, pricing, billing, warranties, or the results they achieve. We also do not guarantee that any mold problem will be found, resolved, or kept from coming back.

Anything a company tells you on a forwarded call — a price, an arrival time, a diagnosis, a promise about your insurance — comes from that company, not from us. We are not on the call, we do not review what is said, and we are not bound by it.

If something goes wrong with a company you hire, your claim is against that company. We will not be responsible for it. We are glad to hear about a bad experience, and it may lead us to stop working with a network or with a company we deal with directly — but where a network routes your call we do not choose who answers it, so that is a business decision on our side, not a remedy we owe you.

7. We Do Not Control Which Company Answers Your Call

When you call, we cannot tell you in advance which company will pick up. Routing depends on the network used, the time of day, who is available, and which companies are taking calls in this area at that moment. Those decisions are made by the routing system and by the companies themselves — not by you, and not by us on a call-by-call basis.

So we cannot promise that anyone will answer at all, that a particular company will answer, that the company that answers covers your specific problem or your exact address, that anyone will be available in your timeframe, that anyone will quote your job, or that a quote will be one you like. We do not guarantee response times, arrival times, callbacks, or that a company will follow up after the call ends.

If the first company is not right for you, hang up and call someone else. You are under no obligation to keep talking, to book an inspection, or to accept a quote, and we do not treat a call as a commitment to anything.

We may change how calls are routed, change or stop using a routing network, change the number shown on this site, or stop offering the service, at any time and without notice. We may also decline to serve a call for any lawful reason, including calls from outside our service area and calls that appear fraudulent or abusive. Phone networks and call-tracking systems also fail sometimes; we do not promise the line will always be reachable.

8. Checking Who You Hire

Where we contract with a company directly, before it receives calls from us we ask for a current certificate of insurance and, where the work it does requires a Texas mold license, for its license number, which we check on the public license search run by the Texas Department of Licensing and Regulation (TDLR). We stop working with a company we deal with directly when we learn it no longer meets that bar.

That is a screening step, not a guarantee. It is a check made at a point in time, based on the information available to us and on what the company tells us. Licenses lapse, get suspended, or change scope. Insurance gets cancelled. Crews change. Companies make mistakes on jobs we never hear about. We do not audit, monitor, or continuously verify any company, and we do not vouch for the quality, safety, or outcome of anyone's work.

Where your call is routed through a pay-per-call network, we do not select, screen, or re-check the company that answers, and we do not know in advance which company that will be. The network sets its own standards for the companies it sells calls to. We do not control those standards and we do not re-perform another party's checks.

Nothing we say about a company is a recommendation that you hire them, an endorsement of their pricing, or a promise about how a job will go. The decision to hire, and the responsibility for checking who you are hiring, is yours. The suggestions below are general guidance for homeowners, not advice about your property or your contract — see section 9.

Please verify for yourself before money changes hands. It takes a few minutes and it is what protects you:

Ask who you are speaking to — the company's legal name, not just a first name — and write it down
If the work requires a Texas mold license, ask for the TDLR license number and check it on TDLR's public license search; if a company tells you the job does not need one, ask them to explain why in writing
Ask for a current certificate of insurance, issued directly by their insurer or agent
Get the scope, exclusions, and price in writing before work starts
Get more than one quote — call other companies yourself to compare

9. Cost Figures Are Not Quotes, and Our Content Is Not Professional Advice

Our cost pages describe typical local market price ranges charged by independent companies in Carrollton and the wider DFW area. They reflect our review of publicly available pricing information for this area. They are not gathered from the companies that answer our calls, and they are there only to help you recognize a reasonable number when you see one.

Those figures are not our prices, not a quote, not an offer, not a bid, and not a promise of what anyone will charge you. We do not set contractor pricing and we have no control over it. Prices move with the size of the affected area, the moisture source, access, materials, insurance, and what a contractor finds once a wall is open. Only a written quote from the company you are hiring tells you what your job costs. Do not budget, sign, or make an insurance decision based on a range on this website.

Everything else on this site — our guides, FAQs, cost pages, and anything we write about Texas mold licensing rules, TDLR requirements, square-footage thresholds, certificates, insurance coverage, health effects, or remediation practice — is general information for homeowners. It is not advice about your situation.

We are not attorneys, licensed mold assessors or remediators, insurance adjusters, public adjusters, or medical professionals, and nothing here is legal, insurance, medical, environmental, engineering, or other professional advice. No relationship of that kind is created by reading this site or by calling us.

Laws, regulations, licensing thresholds, and market prices change, and we may not update every page immediately. Content may be incomplete or out of date. Before you act on anything here, confirm it with the right professional: a licensed mold assessment consultant or remediation contractor, TDLR, your insurer or an attorney for coverage and legal questions, and a doctor for anything involving your health. Do not delay getting professional help, medical or otherwise, because of something you read on this site.

10. Using This Site and the Phone Line Responsibly

You may use this site to learn about mold services and to call for an introduction to a local company. Please use it honestly and lawfully. You agree not to:

We may block access to the site, refuse or block calls, and stop routing calls from a number, if we believe the rules above are being broken.

Call about a job you have no genuine interest in, or call repeatedly to waste a company's time
Use our number to advertise, solicit, recruit, or sell anything to us or to the companies our calls reach
Give a company false information about yourself, your property, or your authority to arrange work
Harass, threaten, or abuse anyone who answers a call, or anyone at our end
Use auto-dialers, robocalls, or any automated system to call the number shown on this site
Scrape, copy, harvest, or systematically download the site or our content
Attempt to break, overload, probe, or gain unauthorized access to the site or the systems behind it
Frame, mirror, or present the site as your own, or use it to imply we endorse you

11. Our Content, Trademarks, and Third-Party Services

The site and its content, including the text, page structure, guides, cost research, photographs, illustrations, icons, logos, and design, are owned by us or licensed for our use, and are protected by copyright, trademark, and other laws. You may read the site, print pages, and share links for your own personal, non-commercial use. Beyond that, you may not copy, republish, resell, adapt, or use our content or branding without our written permission.

Company names, logos, and trademarks belonging to other businesses stay their property. We use them only to identify those businesses, and their appearance does not imply any partnership between us.

Where this site links to a website we do not run, we do not control that site and we are not responsible for its content, accuracy, availability, privacy practices, or anything you do on it. A link is not an endorsement. When you leave this site, the other site's terms and privacy policy apply, not ours.

A few third parties are involved in running the site itself. Our web host serves the pages and keeps standard server logs. CallRail swaps the displayed number, sets cookies, and handles call tracking — it is the only thing on this site that sets cookies. Where a pay-per-call network routes a forwarded call, that network handles the call under its own terms. Each of them operates under its own terms and privacy policy, and our Privacy Policy explains what each receives. Our fonts are served from this site itself, so no font provider sees your visit. Our site software supports Google Analytics but it is not switched on; if we ever enable it, we will update the Privacy Policy to say so.

12. Disclaimer of Warranties

THE SITE AND THE REFERRAL SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

In plain terms: we do not promise that the site or the phone line will always be available or error-free, that its information is complete, current, or accurate, that your call will connect, that anyone will answer, that you will be connected to a company suited to your job, that a company will quote or accept your job, or that any work performed by a company will be satisfactory, properly licensed, properly insured, safe, timely, or effective.

Some states do not allow certain warranties to be excluded. If that applies to you, the exclusions above apply only as far as the law allows.

13. Limitation of Liability and Indemnity

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS WHAT WE CAN BE HELD RESPONSIBLE FOR. To the fullest extent Texas law allows, and whether a claim is brought in contract, tort (including negligence), statute, or any other theory, we are not liable for losses arising out of your use of this site, out of a call you place to the number shown on it, or out of any introduction that call produces. In particular, we are not liable for:

We are also not liable for property damage, remediation or repair costs, insurance losses, or bodily injury caused by an independent company you hire, because we do not perform, direct, or supervise their work. In that situation your claim is against that company.

Our total liability for any claim relating to this site or the referral service will not exceed US $100. You pay us nothing, and this cap reflects that.

Nothing in these Terms waives or limits any right you have under consumer protection law that cannot be waived, including your rights under the Texas Deceptive Trade Practices-Consumer Protection Act. Nothing here limits liability for fraud, or for death or personal injury caused by our own gross negligence or willful misconduct. Some states do not allow the exclusion or limitation of incidental or consequential damages. If that applies to you, the limits above apply only as far as the law allows.

If someone else brings a claim against us because of your willful misuse of the site or the phone line, your breach of these Terms, or information you gave a company that was false or that you had no right to give, you agree to cover our resulting losses and reasonable legal costs, up to the amount actually claimed. This does not apply to anything caused by our own negligence or misconduct. If we ask you to cover a claim, we will tell you about it promptly and will not settle it without your agreement.

Indirect, incidental, special, consequential, exemplary, or punitive damages
Lost profits, lost data, business interruption, or diminished property value
A call that fails to connect, is dropped, is not answered, or is routed to a company that cannot help
Anything a company or a call-routing network says, does, or fails to do
Any dispute between you and a company you were introduced to

14. Changes, Governing Law, and How to Reach Us

We may update these Terms from time to time, for example if we change how calls are routed or if the law changes. When we do, we will post the revised version here and update the "Last updated" date at the top. If we make a change that materially affects how your call is handled — how it is routed, whether it is recorded, or what we are responsible for — we will note the change on this page rather than only bumping the date. We keep dated copies of earlier versions and will send you one on request, so you can see what these Terms said on the day you called.

The version posted when you call is the version that governs that call. Later changes apply only to your use of the site after they are posted. If you keep using the site after a change, you accept the updated Terms.

We may also change, suspend, or discontinue any part of the site or the referral service at any time, without notice, and you can stop using it whenever you like. Sections that by their nature should survive, including the disclaimers, liability limits, indemnity, intellectual property, and governing law, continue to apply after you stop using the site.

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. Any dispute between you and us relating to this site or the referral service will be brought in the state or federal courts located in Dallas County, Texas, and we each agree those courts have jurisdiction. Nothing in this paragraph prevents you from bringing a claim in a small-claims court that would otherwise have jurisdiction over it.

A few standard points. If any part of these Terms is found unenforceable, the rest stays in force and that part is applied as closely as possible to its original intent. Our not enforcing a term right away does not waive it. We may transfer these Terms, and the rights and obligations in them, to another business if our site or service changes hands; you may not transfer yours. You agree that we may communicate with you electronically, and that electronic records satisfy any requirement that something be in writing. These Terms, together with our Privacy Policy, are the entire agreement between you and us about the site and the referral service.

Questions about these Terms, a request to stop being contacted, or a concern about a company your call reached? Contact us using the email address and phone number listed on this site, and we will get back to you.

A reminder we put on every page: Mold Removal Carrollton is a referral service that homeowners are never charged to use. We are not a mold remediation contractor. All inspection and remediation work is performed by independent, licensed local companies. We do not guarantee, warrant, or supervise their work.