1. Agreement to These Terms
These Terms of Service ("Terms") are an agreement between you and Mold Removal Carrollton ("we," "us," or "our"), a Texas-based referral and marketing business. They cover your use of this website and the free referral service we offer through it.
By using this site, browsing our pages, or submitting a request through our form, you agree to these Terms. If you do not agree, please do not use the site. A link to these Terms appears with the form itself, so you can read them before you submit anything.
You need to be at least 18 years old and legally able to enter into a contract to submit a request. If you submit a request about a property, you should be the owner or someone authorized to arrange work on it. We do not knowingly accept requests from anyone under 18. If we learn a request came from a minor, we will delete it and we will not pass it on.
Our Privacy Policy explains what we collect and who we share it with. It is part of these Terms, and the sharing described in it is central to how the service works, so please read it before you submit anything.
2. What This Service Is, and What It Is Not
We are an introduction service. That is the whole of what we do. You tell us what is going on at your property, and we pass your request to independent mold companies that work in your area so they can contact you with a quote.
We are not a mold remediation contractor, a mold assessment company, a licensed assessor, or a general contractor. To be specific, we do not do any of the following:
The companies we introduce you to are separate, independent businesses. They are not our employees, agents, partners, franchisees, or subcontractors, and we are not theirs. Nothing on this site should be read as us holding a company out as ours, or as us speaking on their behalf.
- Inspect, test, sample, or assess any property
- Write remediation protocols or clearance criteria
- Perform, manage, schedule, or supervise remediation, demolition, drying, plumbing, roofing, or rebuild work
- Employ, direct, or control any contractor or their crew
- Set, negotiate, approve, or collect any contractor's prices
- Handle insurance claims, or decide what an insurer will cover
3. How a Referral Works
When you submit our form, your request goes to our form processor and then to independent mold companies serving your area. We pass it to no more than 3 companies unless you ask us for more. Those companies contact you directly. Everything after that introduction is between you and them.
The service is free to you. You never pay us anything for a referral, and you are never obligated to hire anyone we introduce you to. We are paid by the companies that receive homeowner requests. That is how the site is funded, and we want you to know it up front. It does not change your right to get other quotes, to hire someone else entirely, or to hire nobody at all.
We cannot promise that a company will contact you, that one will be available in your timeframe, that anyone will quote your job, or that a quote will be one you like. We may also decline or stop handling a request for any lawful reason, including requests outside our service area or requests that look fraudulent.
Section 4 explains what agreeing to be contacted means, and exactly how to make the contact stop.
4. Contact Consent, and How to Stop Being Contacted
When you submit the form, you agree that we, and the independent companies your request is passed to, may contact you about that request by phone, text message, and email, using the phone number and email address you give us. That is the point of the form. If you do not want to be contacted, please do not submit it.
Here is what to expect. Your request goes to no more than 3 independent companies serving your area, and each of them may call, text, or email you about it. How often they do that is up to them and we do not control it, so message frequency varies. Message and data rates may apply. Some companies use automated dialing or texting systems; where one does, its messages carry that company's own opt-out and help instructions. We do not send text messages ourselves.
You can stop this at any time, in any of these ways:
When you ask us to stop, we add your phone number and email address to a do-not-contact list, we stop contacting you, we stop passing your request on, and we do not forward any new request from those details unless you ask us to. We will do that within 10 business days of your request, and normally much sooner.
We cannot claw your information back from a company that already has it. Those companies handle your details under their own privacy practices, which we do not control, so you may also need to tell them directly to stop.
- Tell a caller directly to stop and to put you on their do-not-call list
- Reply STOP to a text from any company whose system supports it — that reaches the company that sent it, not us
- Contact us using the contact details on this site and ask us to stop
5. No Contract for Mold Work Is Formed With Us
This is the most important term on this page. Using this site does not create a contract with us for any mold inspection, testing, assessment, remediation, or repair work. We do not offer to perform that work, and we could not accept such a job if you asked.
Any agreement for actual work is between you and the independent company you choose to hire. We are not a party to it. We do not sign it, we are not named in it, we take no benefit under it, and we take on none of its obligations. Read it yourself, and get advice on it if the job is large.
Because we are not a party to that agreement, we do not perform, supervise, direct, inspect, warrant, guarantee, insure, or accept responsibility for any company's work, workmanship, timeliness, conduct, licensing status, insurance status, pricing, billing, warranties, or the results they achieve. We also do not guarantee that any mold problem will be found, resolved, or kept from coming back.
If something goes wrong with a company you hire, your claim is against that company. We will not be responsible for it. We are happy to hear about a bad experience, and we do remove companies from our network, but that is a business decision on our side, not a remedy we owe you.
6. How We Screen Companies, and What That Does Not Mean
Before we refer homeowners to a company, we ask it for a current certificate of insurance and, where the work it does requires a Texas mold license, for its TDLR license number, and we check that number on TDLR's public license search. We remove companies from our network when we learn they no longer meet that bar.
That is a screening step, not a guarantee. It is a check made at a point in time, based on the information available to us and on what the company tells us. Licenses lapse, get suspended, or change scope. Insurance gets cancelled. Crews change. Companies make mistakes on jobs we never hear about. We do not audit, monitor, or continuously verify any company, and we do not vouch for the quality, safety, or outcome of their work.
Please verify for yourself before money changes hands. It takes a few minutes and it is your best protection:
Nothing we say about a company is a recommendation that you hire them, an endorsement of their pricing, or a promise about how a job will go. The decision to hire, and the responsibility for checking who you are hiring, is yours.
- If the work requires a Texas mold license, ask for the TDLR license number and check it on the Texas Department of Licensing and Regulation's public license search — and if a company tells you the job does not need one, ask them to explain why in writing
- Ask for a current certificate of insurance, issued directly by their insurer or agent
- Get the scope, exclusions, and price in writing before work starts
- Get more than one quote
7. Cost Information Is Not a Quote
Our cost pages describe typical local market price ranges charged by independent companies in Carrollton and the wider DFW area. They reflect our review of publicly available pricing information for this area. They are not based on any survey of the companies in our network, and they are there only to help you recognize a reasonable number when you see one.
Those figures are not our prices, not a quote, not an offer, not a bid, and not a promise of what anyone will charge you. We do not set contractor pricing and we have no control over it. Prices move with the size of the affected area, the moisture source, access, materials, insurance, and what a contractor finds once a wall is open.
Only a written quote from the company you are hiring tells you what your job costs. Do not budget, sign, or make an insurance decision based on a range on this website.
8. Our Content Is General Information, Not Professional Advice
Everything on this site, including our guides, FAQs, cost pages, and anything we write about Texas mold licensing rules, TDLR requirements, square-footage thresholds, certificates, insurance coverage, health effects, or remediation practice, is general information for homeowners. It is not advice about your situation.
We are not attorneys, licensed mold assessors or remediators, insurance adjusters, public adjusters, or medical professionals, and nothing here is legal, insurance, medical, environmental, engineering, or other professional advice. No relationship of that kind is created by reading this site or contacting us.
Laws, regulations, licensing thresholds, and market prices change, and we may not update every page immediately. Content may be incomplete or out of date. Before you act on anything here, confirm it with the right professional: a licensed mold assessment consultant or remediation contractor, TDLR, your insurer or an attorney for coverage and legal questions, and a doctor for anything involving your health.
Do not delay getting professional help, medical or otherwise, because of something you read on this site.
9. Using This Site Responsibly
You may use this site to learn about mold services and to request an introduction to a local company. Please use it honestly and lawfully. You agree not to:
We may suspend or block access to the site, and refuse to handle a request, if we believe these rules are being broken.
- Submit false information, or someone else's contact details without their permission
- Submit a request you have no genuine interest in, or use the form to advertise, solicit, or spam
- Scrape, copy, harvest, or systematically download the site or our content
- Attempt to break, overload, probe, or gain unauthorized access to the site or the systems behind it
- Submit anything malicious, or use the site to break any law or to infringe anyone's rights
- Frame, mirror, or present the site as your own, or use it to imply we endorse you
10. Our Content, and What You Submit
The site and its content, including the text, page structure, guides, cost research, photographs, illustrations, icons, logos, and design, are owned by us or licensed for our use, and are protected by copyright, trademark, and other laws.
You may read the site, print pages, and share links for your own personal, non-commercial use. Beyond that, you may not copy, republish, resell, adapt, or use our content or branding without our written permission.
Company names, logos, and trademarks belonging to other businesses stay their property. We use them only to identify those businesses, and their appearance does not imply any partnership between us.
What you submit through our form stays yours. You give us permission to use, store, and disclose it only to operate the referral service — that means passing it to our form processor and to the independent companies matched to your request, and contacting you about it. We do not sell it, and we do not use it for anything else.
11. Third-Party Websites and Services
This site links out to other websites, including government and industry pages we cite and our own social media profiles. We do not control those sites and we are not responsible for their content, accuracy, availability, privacy practices, or anything you do on them. A link is not an endorsement. When you leave this site, the other site's terms and privacy policy apply, not ours.
Where we show a video, it is click-to-play: no video player loads and no video-host cookie is set until you click play, though the still image used as the preview may be served by the video host.
Our form is processed by Basin, a third-party form service, which handles data under its own terms and policies. Our Privacy Policy explains this in more detail. Our fonts are served from this site itself, so no font provider sees your visit.
12. Disclaimer of Warranties
THE SITE AND THE REFERRAL SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
In plain terms: we do not promise that the site will always be available or error-free, that its information is complete, current, or accurate, that you will be matched with a company, that a company will contact you or accept your job, or that any work performed by a company will be satisfactory, properly licensed, properly insured, safe, timely, or effective.
Some states do not allow certain warranties to be excluded. If that applies to you, the exclusions above apply only as far as the law allows.
13. Limitation of Liability and Indemnity
PLEASE READ THIS SECTION CAREFULLY. IT LIMITS WHAT WE CAN BE HELD RESPONSIBLE FOR. To the fullest extent Texas law allows, and whether a claim is brought in contract, tort (including negligence), statute, or any other theory, we are not liable for losses arising out of your use of this site or out of any introduction we make. In particular, we are not liable for:
We are also not liable for property damage, remediation or repair costs, insurance losses, or bodily injury caused by an independent company you hire, because we do not perform, direct, or supervise their work. In that situation your claim is against that company.
Our total liability for any claim relating to this site or the referral service will not exceed US $100. You pay us nothing, and this cap reflects that.
Nothing here limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by our own gross negligence or willful misconduct. Some states do not allow the exclusion or limitation of incidental or consequential damages. If that applies to you, the limits above apply only as far as the law allows.
You agree to cover us for claims, losses, and reasonable legal costs that arise from your misuse of the site, your breach of these Terms, or information you submit that is false or that you had no right to submit. This does not apply to anything caused by our own negligence or misconduct. If we ask you to cover a claim, we will tell you about it promptly, and we will not settle it without your agreement.
- Indirect, incidental, special, consequential, exemplary, or punitive damages
- Lost profits, lost data, business interruption, or diminished property value
- Any dispute between you and a company you were introduced to
14. Changes to These Terms and to the Site
We may update these Terms from time to time, for example if we change how the service works or if the law changes. When we do, we will post the revised version here and update the "Last updated" date at the top.
The version of these Terms posted when you submit a request is the version that governs that request. Later changes apply only to your use of the site after they are posted. If you keep using the site after a change, you accept the updated Terms.
We may also change, suspend, or discontinue any part of the site or the referral service at any time, without notice. We may stop handling your request or decline to serve you, and you can stop using the site whenever you like. Sections that by their nature should survive, including the disclaimers, liability limits, indemnity, intellectual property, and governing law, continue to apply after you stop using the site.
15. Governing Law, General Terms, and How to Reach Us
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. Any dispute between you and us relating to this site or the referral service will be brought in the state or federal courts located in Texas, and we each agree those courts have jurisdiction.
A few standard points. If any part of these Terms is found unenforceable, the rest stays in force and that part is applied as closely as possible to its original intent. Our not enforcing a term right away does not waive it. We may transfer these Terms, and the rights and obligations in them, to another business if our site or service changes hands; you may not transfer yours. You agree that we and the companies matched to your request may communicate with you electronically, and that electronic records satisfy any requirement that something be in writing. These Terms, together with our Privacy Policy, are the entire agreement between you and us about the site and the referral service.
Questions about these Terms, a request to stop being contacted (see section 4), or a concern about a company we referred you to? Contact us using the email address and phone number listed on this site, and we will get back to you.
A reminder we put on every page: Mold Removal Carrollton is a free referral service. We are not a mold remediation contractor. All inspection and remediation work is performed by independent, licensed local companies. We do not guarantee, warrant, or supervise their work.